FREQUENTLY ASKED QUESTIONS

Sossego’s contract program is available to commercial designers, architects, project managers, and developers. Sossego offers special pricing and customized services to achieve specific project solutions.

Commercial Grade Products

Contract furniture is engineered to meet or exceed minimum requirements for commercial use and are warranted for two years. In 2015, Aristeu Pires Design was awarded the #1 supplier of the year in South America for a global coffee retailer with furnishings populating hundreds of retail locations, including major Brazilian airports.

How do I open an account?

Contact the sales representative in your market or call 800.242.6903 x701. Complete a trade application here.

How can I obtain pricing and a quote?

Contact the sales representative in your market with all pricing questions.

Where should purchase orders be sent?

Send to: orders@sossegodesign.com

What is standard lead-time on products ordered?

8 to 10 weeks, delivered anywhere in the Continental USA. 

A lower freight cost option is available for a 12-16 week lead-time. 

The manufacturing facility closes each year for holiday from late December to early January. Orders will be processed during this period, but an additional 3-4 weeks must be added to the standard lead-time.

Where can I get a Sossego catalog?

Download a PDF catalog here. Request a hardcopy catalog at sarah@sossegodesign.com

How do I care for my furniture?

Please visit our product care and maintenance page here.

COM/COL and Customization

In addition to the graded in options, Sossego offers a COM and COL program, enabling you to manage your project with ease. Additionally, our contract product design and development team may be able to modify products to meet your project’s specific design needs. Minimum order quantities apply.

How do I manage COM and COL?

See the COM/COL Policy for details. Memos must be approved prior to sending the materials. Memos for approval and approved materials should be sent to:

Sossego
Attn: Josh Fankhauser
326 W Spencer Ave
Upland, IN 46989

Contact Josh Fankhauser at josh@sossegodesign.com or 800.242.6903 x705 for further assistance.

What is Sossego’s commitment to sustainability?

Sossego designers are fully committed to a lowered carbon footprint. Materials used for Domingos Tótora products are entirely recycled cardboard trash, soil and water. Aristeu Pires’ designs are sustainably harvested and certified with strict oversight by IBAMA, Brazil’s Environmental Agency. Working with wood requires less electricity than with other materials; wood is both recyclable and biodegradable.

Sossego Contract Terms and Conditions apply. 

Global

Sossego embraces projects that are multinational in scope and has the capacity to manage projects across different regions.